Refund policy

We want you to feel confident when shopping with Oxford Comics & Games. If something isn’t right with your order, we’re here to help.

14‑Day Return Window

You have 14 days from the day you receive your item to request a return.

To be eligible, items must be:

  • In the same condition you received them

  • Unopened, unworn, or unused

  • In their original packaging

  • Complete with tags (if applicable)

  • Accompanied by a receipt or proof of purchase

How to Start a Return

To begin a return, please contact us through our Contact Us page. If your return is approved, we will send:

  • A return shipping label

  • Instructions on how and where to send your package

Items sent back without prior approval will not be accepted.

For any questions, you can always reach us through our Contact Us page.


🟦 DAMAGES & ISSUES

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.


🟦 EXCEPTIONS & NON‑RETURNABLE ITEMS

Some items cannot be returned, including:

  • Sealed goods (e.g., collectible card games)

  • Electronic goods or items containing redeemable codes

  • Custom or personalized items

  • Special orders

We also cannot accept returns on:

  • Sale items

  • Gift cards

If you’re unsure whether your item qualifies, please reach out — we’re happy to help.


🟦 EXCHANGES

The fastest way to get the item you want is to return the item you have. Once your return is accepted, you can place a new order for the replacement item.


🟦 REFUNDS

Once we receive and inspect your return, we’ll notify you whether your refund is approved. If approved, your refund will be issued to your original payment method.

Please note: Banks and credit card companies may take additional time to process and post the refund.